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Refund policy
1. General Information
Our store's product return policy is designed to ensure customer satisfaction, covering both custom made and off-the-shelf products. In the event that your order does not meet your expectations or is defective, please notify our customer service team.
2. Returns of Delivered Products
For ready-to-deliver products, you have the right to request their return within 14 days from the date of receipt. Conditions for the return are that the products are in their original condition, unused, and with all their tags and packaging. The customer is responsible for return shipping costs unless the product was shipped incorrectly.
3. Returns of Custom Made Products
Due to the nature of custom made products, which are made specifically to customer orders, returns are not possible unless the product is defective or does not meet what was agreed upon when ordering. In this case, the customer must inform the customer support team within 7 days of receipt of the product, quoting supporting documents.
4. Return Procedure
To return products:
Fill out the return form that you will find on our website.
Pack the product carefully and make sure it is in perfect condition.
Send the product to the address we will provide you with the return request confirmation.
5. Intra-Community Transactions
For intra-Community transactions carried out under our policy, the same return terms and conditions apply. However, please note that times and procedures may vary due to national regulations. We recommend that our customers from other EU countries first contact our customer service for information about the return process.
6. Refunds
After receiving and verifying the condition of the product, the refund will be made within 14 working days, using the same payment method used when ordering. For orders that include shipping charges, these are non-refundable unless a return is scheduled due to a defective product.
7. Communication
For more information about our returns policy or to submit a return request, you can contact our customer service team by email or phone.
Thank you for choosing our store and we are committed to providing you with the best services and products.
Our store's product return policy is designed to ensure customer satisfaction, covering both custom made and off-the-shelf products. In the event that your order does not meet your expectations or is defective, please notify our customer service team.
2. Returns of Delivered Products
For ready-to-deliver products, you have the right to request their return within 14 days from the date of receipt. Conditions for the return are that the products are in their original condition, unused, and with all their tags and packaging. The customer is responsible for return shipping costs unless the product was shipped incorrectly.
3. Returns of Custom Made Products
Due to the nature of custom made products, which are made specifically to customer orders, returns are not possible unless the product is defective or does not meet what was agreed upon when ordering. In this case, the customer must inform the customer support team within 7 days of receipt of the product, quoting supporting documents.
4. Return Procedure
To return products:
Fill out the return form that you will find on our website.
Pack the product carefully and make sure it is in perfect condition.
Send the product to the address we will provide you with the return request confirmation.
5. Intra-Community Transactions
For intra-Community transactions carried out under our policy, the same return terms and conditions apply. However, please note that times and procedures may vary due to national regulations. We recommend that our customers from other EU countries first contact our customer service for information about the return process.
6. Refunds
After receiving and verifying the condition of the product, the refund will be made within 14 working days, using the same payment method used when ordering. For orders that include shipping charges, these are non-refundable unless a return is scheduled due to a defective product.
7. Communication
For more information about our returns policy or to submit a return request, you can contact our customer service team by email or phone.
Thank you for choosing our store and we are committed to providing you with the best services and products.
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